Frequently Asked Questions (FAQ):Everything you need to know before starting your journey with Fluente Academy.
📚 General Questions
We offer expert-led courses in English and Spanish, including fluency development, CEFR levels (A1–B2), and exam prep for IELTS and SIELE.
All classes are 100% live and online via Zoom, so you can learn from anywhere in the world.
💬 Class & Course Format
Yes! Choose between private 1:1 sessions or small group classes, depending on your learning preferences.
Classes run between 30 to 60 minutes, depending on the course format.
Absolutely! We offer flexible scheduling based on your time zone and availability.
No — we teach children (age 7+), teens, adults, and professionals. Each course is adapted to the learner’s level and needs.
Yes! You can upgrade to a 1:1 learning plan anytime. Just email us at
📩 hello@fluenteacademy.com
For 1:1 classes, you may request a break — just email us at least 1 week in advance at
📩 hello@fluenteacademy.com
Breaks are not available for group classes due to fixed scheduling.
🧑🏫 Trial & Pricing
Yes! You can book a 30-minute 1:1 trial session for $15 USD to meet your trainer and explore our learning method.
🎓 CEFR & Exam Support
We offer CEFR A1, A2, B1, and B2 in both English and Spanish — suitable for beginner to upper-intermediate learners.
Not necessarily. We’ll assess your level during the trial session or send a short placement quiz if needed.
We currently do not offer certificates. Our focus is on real language progress, confidence, and fluency.
🔄 Class Rescheduling & Cancellation
If you miss a class without emailing us at least 24 hours in advance, it will be counted and marked as completed.
Yes! For 1:1 sessions, just email us at least 24 hours in advance at
📩 hello@fluenteacademy.com
You may reschedule or cancel — but no refund is given.
❌ No refunds are provided under any circumstances — including for trial classes, missed sessions, or cancellations.
You may reschedule or cancel with proper notice.
🧑💻 Tech & Access
All classes are conducted live on Zoom.
Just Zoom, a stable internet connection, and any device — laptop, tablet, or smartphone.
👨👩👧👦 For Parents & School Students
Yes. For young learners and IB/CEFR students, we share regular progress updates via email.
Yes! We provide academic support for IB English and IB Spanish across PYP, MYP, and DP, aligned with school requirements.