Privacy Policy for Fluente Academy

Effective Date: 23/7/2025
Last Updated: 23/7/2025

At Fluente Academy, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with GDPR and CCPA.

1. Who We Are

Fluente Academy is a global online education provider offering live, virtual English and Spanish classes. We are based in India and serve students worldwide, including the UAE, USA, and Europe.

2. What Personal Data We Collect

We may collect the following personal data:

  • Name, email address, phone number
  • Location and IP address
  • Browser/device information
  • Payment and billing data (processed via secure third-party providers)
  • Course preferences, booking history, and feedback

3. How We Use Your Information

  • To schedule your trial or course
  • To communicate updates, reminders, and feedback
  • To improve user experience and personalize your learning
  • For legal and regulatory compliance

4. Legal Basis for Processing (GDPR)

If you are located in the EU, we process your personal data under the following legal bases:

  • Your consent
  • Fulfillment of a contract (like trial bookings)
  • Compliance with legal obligations
  • Our legitimate interest in running and improving our services

5. Third-Party Services

We use trusted third-party platforms:

  • Calendly – for scheduling
  • Razorpay – for payments
  • Google Workspace – for email communications
  • Meta / Google Ads – for retargeting and analytics

Each third party complies with global data protection standards.

6. Data Retention

We retain your data only as long as necessary to provide our services and meet legal obligations. You may request deletion by contacting us.

7. Your Rights (for EU/EEA residents)

You have the right to:

  • Access or update your data
  • Request deletion or restrict processing
  • Withdraw consent at any time
  • File a complaint with a supervisory authority in your country

📩 Email all requests to hello@fluenteacademy.com

8. Children’s Privacy

We do not knowingly collect personal data from children under 13 without verified parental consent.

9. Contact Us

If you have questions about this policy, contact:
Fluente Academy
📧 Email: hello@fluenteacademy.com
🌐 Website: www.fluenteacademy.com